Delivery and returns

United Kingdom

  • Delivery charge for all  UK orders under £50 – £3.20 (Up to 2 kg in weight)

  • Delivery charge for all UK orders Under £50 – £6.95 (Over 2 kg)

  • Delivery charge for all UK orders Over £50 – Free (Regardless Weight)

Europe

  • Delivery charge for all  Europe orders – £19.99/Order, (Up to 30 kg in weight)

Rest of the World

  • Delivery charge for all  Countries (except above) orders – £49.99/Order, (Up to 30 kg in weight)

If your order cannot be delivered and is returned to Walden Farms UK Ltd, the cost of your goods will be refunded less, at our discretion, postage charge for admin, postage and packing.

If an order is returned due to the customer not collecting it from their local sorting office, we will charge an additional £4.50 fee to re-dispatch the order.

Cancellation Policy

All order cancellations are at the discretion of  Walden Farms UK Ltd. Please contact us within 12 hours of submitting your order.

Returns

In the unlikely event you wish to return a product, please contact us within 3 days of receiving your order and we will give you an RMA number and further instructions. We will not accept returned products without an RMA number. In the event of a refund, we will reimburse the cost of any goods returned in an unopened and undamaged condition. Delivery costs are not refundable unless otherwise agreed. Please contact us with any queries.

In the event of any damage to orders, please submit photographic evidence of all damage and retain the damaged product. Any compensation will only be granted, at the discretion of  Walden Farms UK Ltd for the items for which this has been provided.

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