Delivery and returns
Delivery charge for all Mainland UK orders under £50 – £6.95* (up to 30kg in weight)
Delivery charge for all Mainland UK orders over £50 – FREE*
Delivery to Northern Ireland and the Channel Islands incur an additional delivery charge. See Shipping Charges below.
COUNTRIES SHIPPING PRICE (UP TO 30KG)
UK Mainland*, Northern Ireland, Channel Islands & Isle of Man (up to 2kg): ROYAL MAIL 1ST CLASS £6.95
Channel Islands & Isle of Man (over 2kg) £9.99
EUROPE ZONE 1 (Belgium, Denmark, mainland France, Germany, Republic of Ireland, Luxembourg, Monaco, Netherlands
EUROPE ZONE 2 (Greece, Italy, Portugal, Spain)
EUROPE ZONE 3 (Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Cape Verde, Croatia (Hrvatska), Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Lichtenstein, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Romania, Russian Federation, San Marino, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine, Vatican City State)
North America Bands Rates
£0.00 to £50.00 £64.99
£50.01 to £100.00 £85.00
£100.01 + £0.00
Japan £0.00 to £50.00 £69.99
£50.01 to £100.00 £89.99
£100.01 + £0.00
Australia & Far East Asia £0.00 to £50.00 £74.99
£50.01 to £100.00 £99.99
£100.01 + £0.00
Rest of World £0.00 to £50.00 £100.00
£50.01 to £100.00 £125.00
£100.01 to 200.00 £275.00
£200.01 + £400.00
We aim to dispatch orders placed on the website within 5 working days, but your order may take up to 10 working days at particularly busy periods. We will contact you as soon as possible if there are any problems with your order or product availability.
We send all orders via Royal Mail or Parcel Force.
*The following postcodes are not eligible for our standard UK shipping charge of £6.95, or for the free delivery on orders over £50: Scottish Highlands, Outer Hebrides (HS), Northern Ireland (BT), Shetland (ZE), Isle of Man (IM), Isles of Scilly (TR21-25), Orkney, (KW1-17), Inverness-Shire (PH19-44), Argyll (PA20-99), Brodwick & Millport (KA27, KA28), Morayshire (IV3-24, IV26-99), Channel Islands (GY, JE)
If your order cannot be delivered and is returned to Walden Farms UK Ltd, the cost of your goods will be refunded less, at our discretion, a £12.00 charge for admin, postage and packing.
If an order is returned due to the customer not collecting it from their local sorting office, we will charge an additional £4.50 fee to re-dispatch the order.
All order cancellations are at the discretion of Walden Farms UK Ltd. Please contact us within 24 hours of submitting your order.
In the unlikely event you wish to return a product, please contact us within 3 days of receiving your order and we will give you an RMA number and further instructions. We will not accept returned products without an RMA number. In the event of a refund, we will reimburse the cost of any goods returned in an unopened and undamaged condition. Delivery costs are not refundable unless otherwise agreed. Please contact us with any queries.
In the event of any damage to orders, please submit photographic evidence of all damage and retain the damaged product. Any compensation will only be granted, at the discretion of Walden Farms UK Ltd for the items for which this has been provided.