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Return Policy

Cancellation Policy

All order cancellations are at the discretion of  Walden Farms UK Ltd. Please contact us within 12 hours of submitting your order.

Returns

If you would like to return any unwanted products, you can do so but these need to be unopened and in their original condition. Any returns must be reported within 5 days of you receiving the goods. You will then have a further 5 days to return them. The goods would need to be returned at your own cost and we recommend you using a tracking service. It will take up to 5 days from the time we receive the products for the refund to be processed.

Short-dated expiry products are noted as such and discounted for such reasons.

Sale products cannot be returned or refunded.

In the event of any damage to orders, please submit photographic evidence of all damage and retain the damaged product. Any compensation will only be granted, at the discretion of  Walden Farms UK Ltd for the items for which this has been provided.